Shipping Policy
📦 Shipping Policy
At Urban Marketplace, we deliver modern comfort with care. Every order is packed and shipped with intention — so you can focus on your space, not your delivery.
🌍 Where We Ship
We currently ship to:
United Kingdom
USA & Canada
Selected International locations
If your country isn’t listed at checkout, contact us and we’ll do our best to accommodate.
🕒 Order Processing
Orders are dispatched within 1–2 business days
Orders placed after 3 PM (UK time) or on weekends/holidays ship the next working day
🚚 Shipping Options & Rates
United Kingdom
Standard (2–4 business days): £2.99
Standard – Free on orders over £25
Express (1–3 business days): £6.99
USA & Canada
Standard International (3–17 business days): $12 CAD
Free shipping on orders over $40 CAD
Other International
Standard rates apply. You’ll see accurate delivery costs at checkout based on your location.
🔎 Tracking Your Order
As soon as your order ships, you’ll receive an email with a tracking link so you can follow its journey in real time.
🧾 Customs & Duties
International customers are responsible for any customs fees, taxes, or import duties required by their country. Delays caused by customs are unfortunately beyond our control.
🧩 Delivery Issues
If your order arrives late, damaged, or not at all, please email us within 7 days of the estimated delivery date at:
📩 info@urbanmarket-place.com
🔁 Returns Address
Urban Marketplace
Unit 155349, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, UK