Returns & Refunds Policy
🔄 Returns & Refunds Policy
We want you to feel completely confident with your purchase. If something’s not quite right, we offer 30-day returns on all items in their original, unused condition.
🧾 How to Start a Return
Simply email us at info@urbanmarket-place.com with:
Your order number
A brief reason for return
We’ll reply with return instructions and support you every step of the way.
📦 Return Address
All returns must be sent to:
Urban Marketplace
Unit 155349, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom
⚠️ This is a returns processing facility only. Please do not visit or send general correspondence.
📌 Important Info
Items must be unused and returned in original packaging
Return shipping is the customer’s responsibility unless the item is damaged or incorrect
Once we receive and inspect your return, refunds are processed within 5–7 business days
Original shipping charges are non-refundable unless the return is due to our error
❓ Questions?
We’re here to help. Email us any time at info@urbanmarket-place.com