📦 Shipping and Delivery
What are your shipping options?
What are your shipping options?
We offer reliable Standard shipping across Canada, with free delivery on orders over $40 CAD.
UK, USA, and selected international destinations
You’ll see full rates and delivery estimates during checkout.
How long will it take for my order to arrive?
For customers in Canada, orders typically arrive within 3–17 business days, depending on your location.
Orders are dispatched within 1–2 business days
International orders may take slightly longer.
You'll receive a tracking link by email as soon as your order ships.
What are the shipping costs?
Canada shipping is free on orders over $40. Orders under that will have calculated rates shown at checkout. International shipping rates vary by region and are shown at checkout.
Do you offer expedited shipping?
Yes. Expedited shipping is available for both Canada and international orders. You’ll see the option and price during checkout.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email. You can also log in to your Urban Marketplace account to track your order anytime.
Do you ship internationally?
Yes, we ship worldwide. Rates and delivery times vary depending on your location.
🔁 Returns & Refunds
Can I return my order?
Yes. We offer a 30-day money-back guarantee. Items must be unused and returned in their original packaging. Contact us to start the return process.
How do I request a refund?
Email us at info@urbanmarket-place.com with your order number and reason for return. Refunds are processed once we receive and inspect the item.
🧾 Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.
How can I track my order?
You’ll receive a tracking link by email once your order ships. You can also track it from your Urban Marketplace account dashboard.
🌿 Product & Brand
Where are your products made?
We work with selected manufacturers worldwide to source workspace tools that meet our standards of quality, design, and sustainability.
What makes Urban Marketplace different?
We focus on curated, minimalist workspace tools that support calm, focus, and function. No clutter—just what you need to work better, feel better.